Return Policy

Our return policy allow our customers to return back item(s) and given a choice to full refund or replacement. We inspect all returned items when they arrive at our processing facility. If your return is a result of a projector.my error or defective product, we will refund the full cost and original shipping charges.


You may return your order due to any of the following reasons:

Reasons

Description

Damaged

The product is damaged upon arrival.

Defect

The product does not function as described in its manufacturer specification.

Incorrect / wrong item

Not the product the customer ordered.

Missing items/parts

Missing items/parts as indicated in the packaging.

Product Condition

If product condition do not meet the criteria. (e.g. used products, republished products)

 


Unless otherwise stated in the product description, the general requirements for returns are as follows:

> Returned item must be shipped back to us within 10 calendar days or report to our customer service team within 2 days after the item is received.

> Your proof of purchase (order number).

> The product must not fall into the non-returnable product list.

> The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.

> The product must not have been used or installed or had any data inputted.

> All sealed must not be opened / broken. In case you have opened the seal, please refer for assistance to the relevant service center indicated on your warranty card.

> All the item label and bar code must be remain in original condition.

> Reason for return has to be valid and return acceptance conditions met.